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| Superior Response Time |
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Robust Management Systems |
- Premiere service from over 100 field engineers strategically deployed throughout the United States and Canada
- Next Business Day response option for on-site service begins immediately upon receipt at our call center
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- Total Quality Management and Monitoring Reports
- Meantime between failure
- Meantime to repair
- Response time
- Parts usage
- Customized reports
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| Continental Coverage |
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Call Center |
- Encompassing North America with unsurpassed depth of experience and state-of-the-art technology has distinguished GEICalgraph as one of the United States' and Canada's premier third party providers
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- 24/7 attendant
- Average live answer time <45 seconds
- Unlimited access to Customized Tech Line support
- Highly skilled telephone support teams
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| Customized Service Options |
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Training Specialists |
- Warranty/Extended Warranty Plans with quantity discounts
- Spare Parts Logistics including accessories at national depots
- Software/Hardware Installations
- Time and Material Service
- Depot Repair Capability
- Call Center Only Service
- Next Day On-site Option
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- Color Management
- RIP Support
- Regional Training Specialists provide immediate knowledge and updates on products
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| Certified Service Engineers |
- Fully Factory-Trained Product Specialists
- Tenured Technicians, with an average of over 15 years experience
- Customized laptop and website interface keeps field engineers in constant communication with realtime, instant information on status of service
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GEI CalGraph to service HP's Designjet low solvent printer line
